Resources
Media Guide
A media guide for machine briefs and support cases in South Africa, showing what photos and video help speed up technical decisions.
Photos and clips that answer technical questions
The Media Guide shows what photos and video help most when we are sourcing, shipping, installing, or troubleshooting industrial machines. Good visuals of the floor, power points, machine labels, and the fault area make technical decisions easier.
Start with wide shots of the full machine area, then move closer to the exact panel, head, chuck, bed, or fault point. In South Africa, clear images of plug points, isolators, extractor runs, compressed air lines, and forklift access help when a CNC router or laser system is being planned for Johannesburg, Durban, Cape Town, or a smaller industrial site.
Record the nameplate, controller screen, and any alarm code before parts are removed or settings are changed. A short video showing the sound, movement, or failed cut often tells more than a written description, especially where gantry alignment, laser focus, spindle vibration, or feeding issues are involved.
What to send with the guide
Include the machine model, the material being run, sheet or part size, and a close view of the result you are getting. If the issue is with cutting, engraving, marking, or edge quality, add one photo of a good sample and one of the fault so the comparison is visible without guesswork.
For new enquiries through the contact form, describe the intended machine position, incoming power, and the products you need to make. For a support case on a machine you already own, add the controller model, the details from the machine label and a short description of the problem to your contact form message.
- Wide view of the machine area
- Close image of labels and alarms
- Video of sound, motion, or fault
South African site details that matter
Older factory units can have limited access height, uneven concrete, or power reticulation that does not match the machine requirement. Photos of the entrance, roller doors, DB board, extraction point, and unloading space help when planning delivery, placement, commissioning, and later support across industrial areas in Gauteng, KZN, and the Western Cape.
Coastal workshops should show any rust-prone areas, water ingress points, and the condition of cable carriers or linear rails. Inland sites benefit from photos that reveal dust build-up around sensors, drives, optics, and cooling equipment, because contamination can affect beam quality, motion accuracy, and service intervals.
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Useful file names and examples
Send the media guide with machine photos, file examples, timing, and any print or cutting issues already seen. Keep the subject line straightforward.
Name photos and videos with the machine, date, and fault area so they can be matched to the right case without opening every file one by one. Where cutting files or artwork are part of the problem, send the sample drawing, the output result, and a note on material thickness, gas used, speed, power, or spindle settings if those values are available.